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Helpdesk & Remote PC

EasyDesk helpdesk
EasyDesk Helpdesk is a simple call logging utility for small support centres and others. It is designed primarily to be quick and easy to use. Fully compatible with XP and Vista. Registration costs just $49.0
Downloads: 186 Updated: 3/13/2011
License: Shareware Added: 6/2/2007

NetSupport Servicedesk
NetSupport Servicedesk is a powerful and wholly web based solution providing detailed recording and tracking of incidents and is built using ITIL standards.
Downloads: 95 Updated: 3/13/2011
License: Demo Added: 3/13/2011

Desktop Authority Express
Desktop Authority Express reduces total cost of desktop and application ownership by enabling administrators to proactively secure, manage, support and inventory desktops from a central location.
Downloads: 172 Updated: 3/13/2011
License: Demo Added: 6/2/2007

Desktop Authority
Desktop Authority reduces total cost of desktop and application ownership by enabling administrators to proactively secure, manage, support and inventory desktops from a central location.
Downloads: 195 Updated: 3/13/2011
License: Demo Added: 6/2/2007

DataTrack System 3.5
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams.
Downloads: 100 Updated: 3/13/2011
License: Commercial Added: 3/13/2011

Commit CRM
Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching Contracts and Billing software solution designed specifically for computer services companies
Downloads: 156 Updated: 3/13/2011
License: Commercial Added: 6/2/2007

Help Desk Authority (formerly BridgeTrak)
Comprehensive trouble ticket tracking software for IT and/or customer support desks. User friendly interface,customizable screens and fields, knowledgebase, reporting, robust query, and modules for Asset Management, issue escalation,web self service
Downloads: 74 Updated: 3/13/2011
License: Demo Added: 3/13/2011

Boldchat
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install and add a chat button to your site. Paid editions allow managing leads, emails, click-to-call and tickets.
Downloads: 47 Updated: 3/13/2011
License: Freeware Added: 3/13/2011

Boldcenter Operator Client .NET
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install and add a chat button to your site to get started. Paid editions allow managing leads, emails, and tickets.
Downloads: 83 Updated: 3/13/2011
License: Freeware Added: 6/2/2007

Been There Done That
Been There, Done That! is an affordable IT help desk program. Quickly and easily record, update, search and report on users, their computers, software, peripherals and their problems. This version adds integrated charts and backup and restore.
Downloads: 168 Updated: 3/13/2011
License: Shareware Added: 6/2/2007

Adondo Personal Audio Link
Call your PC from any phone to hear the information you need. PAL can: *Read and reply to Outlook email *Get real-time traffic and stocks *Play podcasts *Voice-dial contacts *Recite info from documents and spreadsheets *Read web pages and blog
Downloads: 130 Updated: 3/13/2011
License: Shareware Added: 5/30/2007

AccessAble Help Desk Pro Edition
An affordable, network ready,desktop and browser based program that let's you quickly record and update support requests as well as computer, software and peripheral inventory information. Wide range or reporting and analysis tools included.
Downloads: 232 Updated: 3/13/2011
License: Shareware Added: 5/30/2007

VisualAgents Live Chat Software
VisualAgents is a sophisticated, easy-to-use live video chat software that empowers your sales representatives to connect with customers on your website in real time. Cloud-based live help software for online sales and live support.
Downloads: 153 Updated: 2/15/2011
License: Commercial Added: 2/15/2011

Netviewer Support Free Version (English)
Netviewer Support is a professional remote support solution trusted by 15.000+ companies in 55 countries - now freely available for personal use.
Downloads: 159 Updated: 6/26/2010
License: Freeware Added: 10/30/2009

Skymol Communicator Live Help Software
Live video chat software. Live help and live customer support software with voice, video. Customer service software, help desk software for online sales and customer service. Completely web-based, no downloads. Audio, video chat software.
Downloads: 278 Updated: 6/26/2010
License: Commercial Added: 1/22/2008

Skymol Communicator Live Chat Software
Live help software with voice,video. Live help and live customer support software. Customer service software, help desk software for online sales and customer service. Web-based, no downloads. Increased video picture (300 pixels X 300 pixels)!
Downloads: 240 Updated: 6/26/2010
License: Commercial Added: 11/12/2007

SupportSmith v2
SupportSmith v2 IT Support offers professional and company users the necessary resources to quickly establish secure connections between computers. File Transfer and Remote Shell tools included. No open ports required. Connect quickly and safely!
Downloads: 82 Updated: 4/23/2010
License: Shareware Added: 11/6/2009

BeAnywhere Support Express
Professional remote support solution, no software installation required! <br>Remote control, File transfer and Chat. <br>Access to unattended PCs.<br> Free version available.<br> Fast and secure connection.
Downloads: 154 Updated: 2/3/2010
License: Demo Added: 2/3/2010

Adventnet ManageEngine Desktop Central
This Enterprise Desktop Management Software provides Configurations, Inventory Management, Patch Management, Software Installation, Service Pack Installation, Desktop Sharing, System Tools, User Logon Reports and Active Directory Reports.
Downloads: 301 Updated: 6/27/2007
License: Freeware Added: 5/30/2007

Zeta Helpdesk
The organization software “Zeta Helpdesk” for Windows and Web offers an optimal environment with its modular software architecture for the adaptation, documentation, monitoring and payoff of external or internal support inquiries (tickets).
Downloads: 286 Updated: 6/4/2007
License: Freeware Added: 6/4/2007